Nowhere Indiana

Complaint: When placing an order for an X-Box Live Gold subscription from, the order process initially seemed straightforward. The first sign of problems was while attempting to get a discount code by liking the company’s Facebook page. It did not redirect to the key initially. A second link on the company’s Facebook page did bring up a coupon code which required inputing a valid e-mail address. The code did not work initially, a second attempt gave a valid code for the discount. After paying successfully with PayPal and recieving a PayPal receipt e-mail, the site did not give a code, nor did it redirect to any form of confirmation. No e-mails were sent to indicate a successfully placed order (Spam filter was checked for confirmation). After waiting a reasonable period, still with no confirmation or code, sending an e-mail to support resulted in an e-mail response redirecting me to a validation page. The validation page required inputing a phone number to get confirmation. As a VOIP (voice over IP) user, the phone number was declined with no other options provided. Contacting support again, the support representative now required a photocopy of an ID or Passport with the current date written on a piece of paper along with their website name that showed a current address. This type of phishing for personal information is unacceptable for purchase of a single subscription key. Eventually, a refund was issued, but only since I refused to provide additional private and personally identifiable information to them. In short, the customer experience is terrible and the amount of information they collect is unacceptable.

Tags: Computer Software

Address: Internet USA



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