These people are a complete rip-off. I have tried to figure out for over a year where all of these bankcard MTOT Disc were coming from and could not find anything. I called Intuit because I have Quickbooks Online where I do all of my sorting of transactions. I called them because everything tied back to them and after a few hours on the phone, they could not figure it out. They said they were with First Data processing but I never processed anything or even agreed to anything and could not find the transactions on their end. I then looked up certain key words such as bankcard and the id number and “Merchant Warehouse” popped up and they are now Cayan. I remember Cayan from a few years ago when they wanted us to try out their services, we got LightSpeed POS, mind you this is in 2014. We tried them but we decided we still wanted to be with Square and cancelled everything through them and they confirmed it over the phone and everything. | Fast Fowards to today, I called them about these charges and they end up finding my account. They also noticed I have not been processing through them for over 3 years yet they were taking out money every month. The usual charges were $64.90. For the longest time, we read it was Quickbooks and assumed it was something through them since we get a monthly charge from them, but only to find out it really was Cayan. Cayan has spoken with me on the phone and mentioned that our account has been closed for years, and then I told her that we were still getting billed $64.90 and sometimes up to $228 dollars (2 of the most current ones were $228.45). I tried to explain this to the person but she says my account has been closed and cannot refund me any of my monies. I told her I want a solution or we will contact lawyers and sue them, especially since there are thousands of people with our same dilemma. We are getting charged for something that should not have existed to begin with and now we are paying the price. They have taken out $2000+ dollars in the past 2 years alone.
Country: United States
Address: 1 Federal Street Second Floor
Phone: (844) 278-7115