Catamaran LLC Review

I have used Catamaran for my mail order prescriptions for the last 1 1/2 years and have had nothing but problems. They would tell me I had auto refill and auto renewal and then I wouldn’t get the prescriptions. I would call them and they would say “Oh, you aren’t on auto refill.” Mind you, the prior conversation they said I did. Also, again, I would be awaiting my prescriptions and not receive them. I’d call Catamaran and they’d say, You aren’t on auto renewal.” Previous conversation with them I was auto renewal. When I’d complain they’d tell me I could get a two week supply at my local pharmacy. This happened more than once. This made me have to pay more money than I should have or do without my meds because of their incompetence. This is not right! The last problem I had was the last straw. They had sent me the wrong dosage of my med. They’d used an old prescription and even said so. “I’m sorry but their were 2 dosages on the computer screen and we clicked onthe wrong one.” I told them that I needed them to send the other half of the prescription (gi med). “Oh no, we can’t do that. The Board will have to review and get back with you.” Guess what? They never got back with me. I had forgotten about calling them until I only had less than a week supply of this med. I called and asked to speak with a supervisor.They are a confusing company. I think the company is in Florida the acual prescription came from Ohio and the number they gave me to call was in Illinois. I told the call center person I had only to a certain time I could take the call as I was going to work and can’t take my phone to work. She said not to worry, they’d call me way before that time. (I was leaving in four hours). Yes, you guessed it, they didn’t call within that time. Really? They had that many complaints ahead of me? I was unable to call until two days later due to being extremely sick. Oh, and of course they hadn’t tried to call me again. So I called again, explained about not getting a call back from a supervisor and needed to talk to someone now. This call center rep tells me not to worry that I will be called within the hour. I wasn’t! I call today and try to get to a supv but start talking about the auto renewal and it takes the rep over 4 minutes trying to find out if I’m auto renewal. That is when I decided enough is enough! I told her I wanted to cancel all my mail order renewals; I don’t want to do business with them anymore. It wasn’t this reps fault it took over 4 minutes to look this up and she still hadn’t found it. What type od software program wouldn’t have auto refill and auto renewal where it was easy to find. This is the main part of there business. There bread and butter. This speaks volumes. I am an older lady and I will say I have never dealt with a company who was so “not” customer focused. Are you kidding me??? Is this the United States of America? I have no idea who to complain to anout this company so change can happen. Trying to get supvs to call you back within the times you can talk didn’t work. I will say, in the past, the supvs gave wrong answers and mistakes just like the Call Center. I was going to complain to BBB but they aren’t a member. The Attorney General? There has got to be some recourse for them. Does anyone have any suggestions to stop this?


Name: Catamaran LLC

Country: United States

State: Illinois

City: Schaumburg

Address: 1600 McConnor Pkwy

Phone: 2242311000


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