Complaint: I have a lap top that was used by my 7 year old son for games and DVDu2019s while traveling. The unit was purchased brand new for roughly $400 at Best Buy less than a year ago and has since been replaced with a less bulky tablet leaving me an extra device in excellent, like-new condition. After searching the web and going through several appraisals, I settled with Cash for Lap Tops (cashforlaptops.com), because they offered the most for the unit ($180 for a new or like-new unit). Seeing as my Toshiba was rarely used and had no scratched of any kind and was still in the original packaging (with all of the manuals), I assumed that I would receive this offer or pretty close to it. I accepted their offer and shipped the unit the same day (August 4th). Due to their shipping method, it took until August 18th for them to receive the unit and to inform me that I would receive an offer in 5 days. On August 19th I received my offer for $28. I was obviously very upset that I had waited all this time to be given an insulting low-ball offer. I replied back to customer service that the offer appeared to be nothing more than a u201cbait and switchu201d and that they were assuming that, due to my frustrations over the shipping process and the time it took, that I would simply say u201cscrew itu201d and take their offer. I informed them to send me back my Toshiba ASAP. Customer Service informed me that I needed to call their Purchasing Department and that they could address the issue. Upon calling Purchasing, I asked for a manager and was informed that I was talking to a supervisor. When asked why there was a $152 difference between the on-line offer and their u201crealu201d offer, I was told that there were no guarantees and that their web site clearly explained this. I made it very clear to her that I was very upset by the offer and the process and asked, if there was nothing wrong with my Toshiba AND it was in like-new condition, why was the real offer so far off from what was offered on the site. I was informed that u201cno one wants lap tops and that they were providing a serviceu201d and that, again, there were no guarantees. So, now I have been told that it will take up to 5 days for them to ship the unit back, with no guarantees of its condition upon arrival, and through their shipper itu2019ll take at least the two weeks it took to get there.
Tags: Computer Service & Repair
Address: Sparks, Nevada USA