CARL’S JR. Reno Nevada

Complaint: About a month ago, I went to a local CARL’S JR. restaurant. To be exact the location was in Reno, NV, 89502. This location was off of S. Virginia st. Well… when I arrived at the drive-thru I was the only one there (the drive-thru itself), there were some people in the inside, only some. After having made my order I must have waited up to 25 minutes just for them to get me my food! When I noticed that they were going to finally give me my food.. it seemed as if they had just done the food. So i supposed that the food was atleast warm. I had ordered 4 whole combos and other separate things, as this was for the whole family. Well just rounding it off… I must have paid about $30.00 or maybe a little more! When I got home it was to my surprise that the fries were cold, crispy, and kind of like rubber (when you would bite them) of how old they were. The burgers had extremely soft lettuce, and excessive amount of mayonaise, and the bread was hard around the edges! I didn’t go back because it was already pretty late, it was like a 10 minute drive back to the restaurant, and didn’t have the time to complaint about anything then. Me and my family didn’t even eat the disgusting food! Well… I finally got a chance a couple days later to call the chain. When I called… I was very upset and let them know how they had me waiting for up to 25 minutes, how the food was horrible, and oh.. one thing I forgot to mention earlier.. that they were not courteous at all! The guy that was taking my complaint was apologizing up and down.. and out of nowhere he tells me that the location was going to be called up about this situation and that he’d like to send me some coupons for a free burger so I could give them a second chance! Geee… a free burger! I mean not that I’m asking for them to neccessarily send me coupons for 4 whole combos! But it’s just the lack of morals that knowing that their people (their CARL’S JR. staff) ruined a whole family dinner of 4 combos.. all they offer is a coupon for a d**n free burger! That’s just a huge lack of morals in my opinion! But anyways.. I just went ahead and accepted the coupon for one free d**n burger. By the way they told me it would take 7 business days for it to arrive. I must have waited for about 12 or 15 days (yet no coupon) when I decided to try a different location, thinking that maybe another location had better customer service. But boy was I wrong! When I arrived at this other location (located off of Kietzke lane in Reno, NV) I pulled up to the drive-thru (once again was the only one there), made my order, and after paying the lazy woman at the window… she ORDERED me to drive to the side of the front entrance assuring me that she’d be right out with my food. Well.. as I was driving off I could hear all the employees laughing and goofing around. By the way… after having paid that lady.. there was another lady next to her and that other lady was telling her in spanish how to just delete the order as if it had been cancelled. It’s obvious that these employees are taking money after they receive payments and only cancel the orders in the system to keep the money for themselves! But anyways… after having pulled off to the side of the main entrance.. I waited for about 15 minutes until they decided to come out with my food. As the lazy woman was walking out to give me the food she was looking back and laughing.. as if she had been goofing around the whole time. Well.. very stupidly from my behalf I didn’t check the food to see if it was given to me according to my satisfaction. When I got home, after making a 15 minute drive, I realized most of the fries were extremely hard, chewy, and excessively salty. Only some were warm and fresh out of the oil! Not to mention that the famous cheeseburger had no special sauce! Well.. about three days later I decided to call the chain again, as I was undecided as far as letting it go was concerned, but decided to speak up about the matter. By then… it had been about 18 business days.. and yet still had not received my coupon for the free burger! Well I called them up about the whole coupon thing and all about the new problem of the other location. The guy that was taking my second complaint assured me that the coupons were on their way! They are so full of it.. because by now as I’m typing this in… its probably been a whole month and yet no coupon! Well I told him that I wanted him to make a note in the complaint that I wanted top management of the franchise or chain to call me back. He assured me that he had already written that note and that within three days someone would get back at me. It’s been over a whole week and no one has gotten back at me! My biggest concern was for that last location I visited, because I was wanting to personally let top mangement know of the fraudulant things that the employees have been doing by taking the money and then puting in the system “canceled order””! But oh well! If they don’t want to help themselves out

Tags: Fast Food Restaurants

Address: and know about people stealing from them

Website: by making you think that you’ll be receiving a coupon for a free burger so you can give them a second chance. In my opinion the chain itself is always a conspiracy when it comes to complaints and lieng to the public! SHAME ON CARL’S JR. CHAIN/FRANCHISE!!! Someone

Phone: that’s their problem! ALL I CAN SAY TO THE PUBLIC IS: Don’t buy from CARL’S JR. if this is what’s going on in your location. Because it does not matter how sympathetic customer service at the chain line will sound

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