Cardtronics, Inc. Review

This ATM is located in Target, well lighted safe area at a customer service desk. I had used it before and since it is part of the Allpoint network there are no ATM fees. I had $414 in this account and requested $400. The machine seemed to function correctly as usual but I was shocked to see the receipt said $400 however only dispensed $200. | I checked my account online immediately and discovered that indeed they did deduct the entire $400. I informed the customer service desk at Target and of course they could do nothing since the machine is owned by Cardtronics and they have no key so they suggested I call the number on the machine, which I did. The number only allows you to leave a voice mail and tells you to contact your card issuer, which I did next. I was told that Cardtronics/Allpoint service will investigate and contact my card issuer within 45 days (45 days!!!) but within 10 days I will receive the $200 back as a courtesy service while the investigation proceeds. | Seriously? Do they not service this machine and count the money ast least every few days??!!! Why would it take them 45 days? | Now nearly 45 minutes wasted and still I have $200 taken from me and possibly waitiing 10 days for my account to be credited, and will they even allow the credit to stay after their “investigation”?


Name: Cardtronics, Inc.

Country: United States

State: Texas

City: Houston

Address: 3250 Briarpark Drive, Suite 400

Phone: (832) 308-4000


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