I bought multiple items from them, including an Edison player. There were 30 wax tubes purchased. The package was sent via Fedex, and arrived within about 2 weeks. Upon unpacking the items, the wax player tubes were in a box, packed in a way that they were mostly broken. There were only 12 functional wax tubes undamaged. Whoever packed the box, obviously did not know what they were doing. The separate inside box wasn’t even sealed on the bottom, as this was discovered as I gently unpacked the broken pieces. | I immediately took photos of the damaged goods, and contacted Fedex. Fedex told me that the Carden Family Auction Service needs to file a complaint. I attempted to email them to correct this issue multiple times without any response. I was hoping for some kind of resolution. They obviously don’t want to have any repeat business from me. I hope anyone reading this will not do business with them, as they are not customer service oriented.
Name: Carden Family Auction Services
Country: United States
State: New York
Address: 4908 NY-30