My Cadillac Escalade was getting high miles so I purchased best warranty to cover bumper to bumper repairs. After a few months my car started making noise so I took my Escalade to dealership and they found I have an engine issue. My car has been in shop for 3 weeks today (2-12-2019) and the shop has spent 2 to 3 hrs per day on hold to have authorization for repairs. | I have coverage for a car rental also but I cannot use it until authorization from Carchex. I’m so glad I was not traveling as we do very often or I would have lost my job already by being stranded who knows where. Countless calls myself between shop and Carchex and shop cannot get anyone on phone ever! | If they do, they get transferred to perpetual hold. If you read this report do not purchase anything that sells your contract to a third party as Carchex does and they just keep getting away with scamming people out of money. They take $193 a month out of my account but they will not honor their contract by playing games with the repair shops and contract holders. | I will never purchase an extended warranty unless through GM in the future. If you depend on your vehicle for your job then don’t purchase from Carchex. Thank God I was not traveling when this issue happened or I would be jobless by now!
Country: United States
Address: 118 Shawan Road, Suite 210