Carbonite LA MESA California

Complaint: Carbonite took my money to back up my external USB drive. Now they finally admit they can’t do it. But they refuse to refund my money. And they say there is no human being in the company with authority to give me a refund! I paid Carbonite $79.99 for 1 year backup to include my external USB drive. I use this external drive as my master (portable) drive for work at both home and office. So backing up this external drive was the only reason I bought Carbonite. (I use my internal hard drive just to manually backup my external USB drive files.) But I have never been able to get Carbonite to actually backup my external drive, even though I had to buy a premium subscription to get that capability. So today I contacted Carbonite technical support (through a chat line) for help. They said I was doing the process correctly (even though it isn’t working). But when they asked what kind of external drive, and I told them it is a Corsair Survivor flash drive (one of the best and most durable products available), they finally admitted that Carbonite cannot backup external flash drives. I told them I purchased Carbonite specifically to backup this external drive, and if they had disclosed it wouldn’t work on external flash drives, I never would have purchased. They refused to consider a refund beyond 30 days after purchase, even when I reminded them the initial Carbonite upload from my internal hard drive had taken 5 weeks! I requested they tell me who in the company has authority to grant my refund. They kept sidestepping the question, but I kept asking. Finally, when I said: “For the fourth time now: Is there not a human being in the company with authority to refund my purchase price?”” I finally got my answer — a flat “”No””. Carbonite

Tags: Internet Services

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Phone: Internet USA

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Carbonite LA MESA California is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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