I called to amend an existing reservation, by moving the pick-up date to one day later than originally planned, with no other changes. I’ve made such a change with other companies many times before, and was always provided the same rate or less, given that the car is needed for less time. | Carrental8, however, told me the rate was actually higher (bizarre), AND that I had to pay a penalty fee for altering the reservation. In the end, the extra fees cost more than to book a new reservation, so I’m now out of pocket for the original reservation, which will simply lapse as a no-show at full cost to me. | This sort of customer service is totally unethical. God forbid you need to modify anything. Hope these guys go out of business, as they deserve no less. Avoid like the plague!
Name: Car Rental 8
Country: United States