Capitol Kia Review

If you are a VETERAN PLEASE DO NOT GO TO ROUND ROCK KIA!! I called ahead of time back in February stating I was looking for a good commute car that is reliable. With 3 kids and a wife, I’m the main source of income. When I arrived at Kia in Round Rock I was greeted with "Thank you for your service we here at Round Rock Kia will take great care of you and have some cars lined up for you to look at" Those words stuck and made me feel really good about my choice to choose Round Rock Kia. Fast forward to this week 4 months after getting the car, it breaks down with a little over 60K miles and needs a new transmission. Talked to management (Brandon) who pretty much said you declined our warranty so too bad soo sad. The warranty that was suggested to me for 1 would have expired already and 2 was overpriced for what they was offering. I did have money set aside for normal things such as leaks, tires etc. But not… a new transmission. My car is a 2014 and there should be no way a new transmission should be needed if I followed the manual for maintenance. The car I traded in was from a mom and pop shop and lasted me 267K miles! But I can’t get a car that last 60K miles at a certified dealership?? I find that very hard to believe and Round Rock Kia has lost all my trust. I guess after they got my $14,200 dollars that’s when "taken care of a veteran" went out the window. Now I have to fork over another $3700.00 dollars to them to get my car fixed. Great job Round Rock Kia, Great job. I should have stayed with the mom and pop shop. At least they know how to really treat their customers and their vehicles last. Since I’m stuck and have to give Round Rock Kia more of my money I guess I’ll just wait on the corner while they fix my car with a sign that reads: Honk if you support Veterans since Round Rock Kia surely doesn’t. Good day


Name: Capitol Kia

Country: United States

State: Texas

City: North Austin

Address: 13573 US Hwy 183

Phone: (512) 583-1900


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