California Veterinary Specialists Review

After reading lots of other reviews of this place, I guess I should be grateful my dog is still alive. Wish I’d read more of them before her surgery. | One of their vets performed TPLO surgery on my 10-year-old girl. Now it’s 8 months later & she’s having problems & cannot put weight on the leg at all. She can’t walk without limping, much more than before the surgery, and literally everything else about this place is awful as well. | If you are used to being involved in your pet’s care, forget it. They whisk the animal out of the room & perform all exams elsewhere while you wait. When I went for one post-op checkup, I SPECIFICALLY requested that I be present for her exam and was completely ignored. They performed the exam without me. | After the initial exam, which I didn’t get to witness, I was told she did in fact have a CCL tear, but I’ve wondered many times if this isn’t the reason they do the exams without you there — they can basically say anything they like. My questions were answered & options explained, & TPLO surgery seemed to be the only choice. Now come the problems. A vet tech then comes into the room with what amounts to a number written on a piece of paper. Nothing is broken out or itemized. Just a total, which you are told includes “everything.” It’s only after you’ve paid the bill that you find out you were charged $40 for an e-collar we never used but could get on amazon for 15 bucks, or that you were charged $150 for medication, the generic for which I got at Costco for $32, or $75 for a sling that we never used but I had no choice about, or $200 for ONE fentanyl patch, for which price you can get 10 patches at any pharmacy. | At the aforementioned postop check, we got Dr. Bissonette, who I have to say is more full of himself than any physician, human or animal, I’ve ever met. He is the one who did the exam without me & at one point during the conversation, while he was explaining the restrictions I should put on her activity, he says “we don’t want to have to reoperate,” even though the surgery is so “fun” to perform & “really good for my bank account.” No, I’m not kidding. | So I said I guess it is, considering I paid 40 bucks for an e-collar. Which made him look vaguely sheepish, not much more. He then proceeded to over-prescribe pain meds, which made her sick & dehydrated. | Which brings me to my next point. The “everything” that is included in the magic number did not include even a single session of physical therapy or even instruction on how to manage postop rehab. You are given lots of restrictions, told everything possible about what *not* to do, but not told one thing about what you *should* do. So now my dog has a terribly weak leg & is limping worse than before the surgery. Deconditioning? Nerve damage? I’m working on finding out. Her limp is getting worse & worse & at this point, as I mentioned, is worse than it ever was when she had her supposed partial CCL rupture. | I saw the 2-month x-rays and was told they looked fine. I was given the impression that this would all take care of itself & not even told things to watch out for and am reduced to power-surfing Youtube for instructions. We went to a physical therapist, who identified, among other things, a severe hamstring contracture. They saw her before surgery, during surgery, 2 weeks after surgery, & 2 months after surgery & never caught this. It’s absolutely inexcusable. I have serious doubts that she even needed the surgery but there’s no way I can prove it because everything they do is hidden. | I would *never* go to this place for anything, ever again, & I advise anyone to avoid CVS at all costs. | Update: I reported them to the BBB. They got a copy of the above review. Their response to everything I said above was “You knew there could be complications.” My head is exploding. They just don’t get it. Bunch of sleazebags.

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Name: California Veterinary Specialists

Country: United States

State: California

City: Ontario

Address: 2409 S Vineyard Ave

Phone: 909-947-3600

Website: californiaveterinaryspecialists.com/

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