I am a member of cachet partners. I signed up with my spouse on July 7. When we signed up we were promised excellent customer services, where we would be able to place our requests and someone would get back to us within 24 hrs. They specialized in cheaper vacation, assistance from a financial specialist, etc etc. | I have yet to receive any services from Cachet. Right after our signing up, I contacted the financial specialist to see if she can get us a better mortgage rate, It has been over 5 weeks and we have yet to have our mortgage looked at. I also contacted cachet to book a vacation. It took 3 emails to cachet “customer service” and 1 phone call to finally have someone reply to me. Once I finally got an answer, the agent didn’t even send me info to the vacation I was looking for. I also submitted my receipts for the “%5 cash back” I submitted 3 separate receipt emails and have yet to receive a response. | When we were there they said we can get our money back if we are unhappy with our membership. I emailed cachet on Tuesday August 11 to request my money back and asked someone to reach me within the next 24 hours. I only spoke with a rep about my issues on Friday, finally after hounding them. The rep than began to tell me that she will only get back to me on Monday because it was 5:30 on a friday and she was at home. The cachet website clearly state that business runs from 10-6 during the week. I never asked the lady to call me from home, and it is not my fault if the do not have anyone else to take care of these issue. I kept asking for my money back and all she can say is that she is going to investigate the issue. I have all my emails I sent to them with all my requests and my final complaints and now they are giving me a hard time to give me my $3600 dollars back. Cachet is the BIGGEST ripoff of life and there services are not worth it. I was not in debt when I started, but I now have this large amount on my credit card and have accumulated over $700 in interest because this cost still sits there. We were told that if we put this on our credit card the the financial advisor would be able to take this amount and put it on our mortgage. BIGGGG LIE!
Name: Cachet Partners Group Inc
City: Woodbridge, Ontario
Address: 7600 Highway 27, Unit 5A
Phone: (905) 856 3220