Ordered a costume for my 2 year old son on 10/19 and paid for “Guaranteed” shipping to receive the costume on 10/22 since I needed it on the 24th and 25th. When the item was not received on the 22nd I called and was assured I would have it on the 24th. Needless to say I had to scramble to purchase a different costume for the 24th and 25th. Tuesday the 27th it still has not been received nor have I received a shipping confirmation. I call again and am once again assured I will receive it now on the 28th. The 28th comes and I receive an email confirming that the order has been cancelled due to inventory issues! I call to find out what is going on. I am told that it was cancelled in error and her supervisor will make sure I receive it today the 29th. No shipping confirmation received I call again…this time talking to a “supervisor”. Order cannot be fulfilled due to lack of inventory. Now it is too late to purchase the item anywhere else without paying over $30 to get it by halloween. Single hadedly the worst company I have ever dealt with!



Country: United States

State: Wisconsin

City: New Berlin,

Address: 5915 S Moorland Rd

Phone: 1-800-459-2969


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