BUY.COM Newport Richey Florida

Complaint: I purchased a projector screen on the Best Buy marketplace on 11/29 with an arrival date of 12/9/14. Last week I called Ratuten when the order updates were not arriving, and they said it was not yet processed. I was concerned because it was due to arrive this week and I questioned them. The representative told me it would arrive on time. About a day later on 12/5/14 I received an e-mail confirmation stating the order was shipped via fed-ex. When it did not arrive today, I called them. First they told me the order was shipped but had no tracking number. I called Fed-ex who confirmed nothing nationwide was due to arrive at my home (yes fedex can track that.) I called them back and confronted them and was told the order was “lost”” at the warehouse and not shipped. They said they needed 3-5 days to investigate

Tags: Internet Fraud

Address: but the money cleared my bank last week

Website: 1 (800) 800-0800

Phone: and they can’t tell me anything at all. I called a third time and they claimed that they never charged me for it. I gave them the date and time it cleared my bank and they said it was a “”system error”” but they have no idea what happened to the order and are now “”investigating”” and want me to give them a week. So they took the money from me last month for an order that never shipped and they claim they don’t know what happened to.”

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BUY.COM Newport Richey Florida is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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