Bube’s Brewery Middletown Pennsylvania

Complaint: We were talking about going to to this restaurant for years and thought it would be a great dining experience, but after we left the restaurant we felt as if we were RIPPED OFF !!! We were seating right away when we got there, the place is very unique and rustic. We ordered the beer sampler which was very good. We then ordered our appetizer which seemed forever to get, probably 30 min or more, we had the crab dip, which was nice. I then ordered the Cajun Combo for my entree, I asked for a loaded baked potato as a side, she said that it only comes with sour cream but she will see what she can do. I assumed it wouldnt be a problem. When I got the meal, the meal was terrible !! Chicken was overdone as anything, the steak was pork (said they had to substitute) which was too loaded with Cajun seasoning to a point I coulnt eat it, and the shrimp had NO TASTE at all. Worst of all, I asked why my baked potato didn’t have any cheese or bacon on it, and server said that the chef would not allow it !!!! WOULD NOT ALLOW IT ???? WHAT ? REALLY ! My friends had potato skins for an app and they got bacon and cheese on it, it wasnt like they were out of bacon and cheese, how hard would it have been to just sprinkle a little bit of bacon bits and cheese on it and charge me like 2 bucks more or something ?? I called for the OWNER and she didn’t give a rats behind that I was unhappy, seriously she didnt. She gave some lame excuse why I couldnt have cheese and bacon on my potato and she would forward my complaint to the chef. YOU’RE THE OWNER!!!! You have an upset customer in your restaurant, right in front of you and you cant make me happy? Honestly, this place is terrible and will NEVER go back, please don’t waste your time, the atmosphere is GREAT and if it were not for the great atmosphere this restaurant wouldnt have a leg to stand on. The food is horrible and over priced, the servers are untrained, the owner is clueless, and the chef needs to go back to school. WOULD NOT ALLOW IT !!!! What a joke ! It was some cheese and bacon !!!! We had a party of 6 and most of us were unhappy and will NOT RETURN. What a waste of money !!!! I’m so bummed with this place, and I was really looking forward too it and such an embarressment to me for telling my friends about this place, I was the one who recommended we go there.

Tags: Restaurants

Address: 102 North Market Street Mount Joy, Pa 17552 Mount Joy, Pennsylvania USA

Website: www.bubesbrewery.com/

Phone: 717-653-2056

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