I made the mistake of ordering a Brinks Prepaid MasterCard. I have used the card for two days now and this is what has happened thus far: I noticed a debit on the account for $29.95 to OurTime.com. I called ‘customer service’ to let them know I didn’t make this charge. The rep (unfortunately I didn’t get her name because I didn’t know this was going to become a huge mess and hassle). At the time I had a balance of approximately $350 in the account (money that was to go towards my rent which is due no later than the 3rd of each month). The next thing I know , the rep has closed my account! I have no way to access the $350! She tells me, ‘I have closed your account’ and I ask her why she closed it over a $30 charge and how was I to get my $350??? She said that it’s Brinks policy to close an account even though the customer will no longer have access to their money!! Is this legal? A customer calls about a $30 dispute and the next thing I know I’m now out $350??? Of course, I run to the closest ATM to get my money so I can pay rent but the card was declined! I call Brinks back, demand to speak to a supervisor and get put on hold for 34 minutes. I call a second time, and get the run around a second time. My second call to Brinks has now lasted 27 minutes and I’m still waiting. I’ve worked in a call center before, I know the games companies play on their customers. Put the irate customer on hold indefinitely because they will eventually get tired of waiting and hang-up. I want and need MY money.
Name: Brink’s Prepaid MasterCard
Country: United States
Address: P.O. Box 2136