Brilliant Directories Houston Texas

Complaint: Do not do business with this company. They are very unscrupulous and do not stick to there word or promises. They advertise unlimited customer service but this is not true. Each time I’ve called to get help I never spoke to anyone always had to leave a message with an answering service. I requested a refund, they stated no refunds. I submitted a dispute to my bank for charge back, then Patrick Brunelle told me verbally on a recorded call that cancelling the chargeback would be the fastest way to get a refund. Guess what? I cancelled now they are refusing my refund. They say it’s because the dispute is still showing as under review. I called their merchant Papal who stated the funds are not nor never have been on hold, and that BD can issue a refund at any time. My bank tells me that after they cancel a dispute they no longer reach out to the merchant bank. This has all been a big stall by BD. If you would like a copy of the recorded phone call with Patrick Brunelle or copies of the emails going back and forth with BD trying to get help setting up, please inbox me or send request to virtualsourcers at gmail .com another thing to be aware of when dealing with them, they give you a few credits to lure you in. What are credits? Well under all the hype of unlimited customer service are fees, yes fees. After you’ve used the few credits that they give you. YOU HAVE TO PAY FOR ALL THAT UNLIMITED CUSTOMER service that they brag about and it’s not cheap. 50-100 for 30 minutes depending on what you need. Use this company with caution. I have proof of everything I’ve said. Let me know if you would like a copy. Buyer be ware!!!!!

Tags: Internet Fraud

Address: Nationwide USA


Phone: (800) 771-9332

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