Bongos Cuban Cafe, Bongo’s In Orlando Fl. Brookshire Texas

Complaint: On Friday March 21, 2008 we arrived at Bongos Cuban Caf between the hour of 8:00 and 8:30 P.M. In our party was my husband, our daughter, her husband, 4 of our grandchildren and myself. We had enjoyed our day at Disney’s Animal Kingdom and were ready to eat a good meal before going back to our hotel. My daughter and her husband have visited the Bongos in Miami several times and wanted to share their wonderful experience with the rest of us. We were excited to find the one in Orlando located at Downtown Disney. When we arrived, the young girls at the hostess desk/area informed us that because we had a party of 8 the wait time would be 1 hour and 15 minutes. Because of the reputation of their food and service, we had no problem waiting. They didn’t have any place for us to wait inside, so we had no choice but to go outside. The weather was very chilly. We did not have any sweaters or jackets since the day had been warm at Animal Kingdom. Approximately 45 minutes later we got all excited when our little square “pager”” lit up. When we went inside the hostess told us we would be seated at an outside table. When we said we didn’t want a table outside she said seating was on a first available. She told us we would have to wait an additional 45 minutes to an hour. By this time the kids are getting tired. We decided to just take the outside table. I told the hostess that we should have been given the option or at least told about the inside / outside seating. I also let her know that we were not happy

Tags: Restaurants

Address: at all

Website: and that was after we called the hostess over to find out who our wait person was. He took our drink order and left us some menus. 20 minutes later

Phone: with this arrangement. She apologized with a very blank face. The wind was getting colder by the minute. My arthritic bones were now beginning to hurt. The kids were not complaining

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