My whole forum crashed on September 18, 2019. When I tried to repair the tables, somehow all the data attached to the table “phpbb_posts” were EJECTED. Hence all the posts were gone! 12 years of posts since 2007 and over 50,000 topic threads were missing! The whole forum was gone! | I quickly contacted Bluehost. They opened a ticket for me and made me wait. It’s been 7 days and they still have NOT fixed my forum. At first they didn’t even read my ticket and didn’t even understand the problem. Talking to them was like talking to people in a third world country, or to primitive AI bots. | I’m appalled at their lack of intelligence or ability to think. I have to repeat everything 10 or 15 times. It was apparent on their first email that they didn’t know my forum was empty and data was ejected from tables. They seem lazy to use their brains to think. I feel like I’m talking to a bot, not a thinking human. | After 7 days I received another email from Bluehost. They said they cannot repair my database without a backup copy. And left it at that. But that’s not true. They CAN fix my database by hiring professionals from outside. All technical problems are solvable if one is willing to pay the cost and acquire the technical know how. There are many programs that recover deleted files, as we all know. Bluehost simply doesn’t want to go through the expense or trouble. Because they are lazy and don’t take responsibility for their faulty low quality servers. | They will say it’s not their policy and that it is my fault for not backing up my database. It’s human nature to blame others and not take responsibility. However, I can make a case that it’s their fault too, because 1) my VPS server had no space for backups, and they refused to allow me to upgrade to a higher VPS plan w/ more space or migrate my site to a higher VPS package, 2) they didn’t make backups for me like they do for shared hosting, which is cheaper, so I am paying more for less, 3) their servers are defective and low quality, causing my site to crash constantly. | Desired Resolution: | The solutions to fix my database are: | 1. Hire a database expert to write an SQL script that will reattach the tables to the lost data. I know the data is still there because the database is still over 2 GB in size, which means all the lost posts must still be there. They just need to be reattached. If they don’t have one on staff (which it appears they don’t) then they can contract one from outside. They have millions of dollars and can easily afford it. | 2. Pay for professional data recovery services. I found 5 companies able to do that which I listed here: www.happierabroad.com/forum/viewtopic.php?p=329407#p329407 | Or reimburse me if I have to contract with those companies for their data recovery services. They gotta pay their fair share man, not try to absolve themselves of all responsibility! At least pay half of the repair costs and stop dodging the responsibility! It doesn’t help man! | Or they can pay me damages for 12 years of lost priceless data. About $10,000 would suffice. | But I prefer my forum to be fixed and restored. It’d be much cheaper than paying for damages. They want to get off scotch free for losing my whole forum and 12 years of data, with a mere apology, but that’s not acceptable. No way jose. You can’t get away with that man! | To Bluehost: Please take responsibility and do what’s necessary to repair my database, even if it means contracting outside experts. Your policy doesn’t mean crap and doesn’t help solve the problem or fix my database, so quoting it is useless. You need to take responsibility for your bad servers and stop making excuses and avoiding responsibility and trying to pin the blame on me! Grow up man!
Country: United States
Address: 560 Timpanogos Pkwy