Myself and my editor had commissioned Blue Fox-productions to do sound design on a short film. The work was urgent and upon agreeing on the terms, we have paid 50% deposit on the work to be done. | I have then sent the company an email requesting that before the work start they should answer a few questions about the story, it’s meaning, the style of the work etc, but this email was left unanswered. Here is the exact email: | “OK, I will be in London in just a few days, so let’s meet next week and discuss it, and hold everything until then. | I want to ask you to write me your impression of the film, what it meant to you, what you liked and what you didn’t like… I need to know that we are on the same space before we actually start working together, maybe your vision is very different than mine? Who knows. So I need some feedback about the film…. please?” | THE EMAIL WAS LEFT UNANSWERED. Instead – they have started to work on what they claimed to be a “draft” sound design without discussing the very important questions which we’ve asked them, questions which were meant to help us to explain to the sound designer our requirements. | When my editor and I received the “draft” sound design we were utterly shocked. The draft “sound design” was consistent of adding only a few tracking of music, which were completely unrelated to the story, the style or the original vision, to less than 30% of the film’s scenes. The quality of the work was that of a first term film student, we didn’t know if to laugh or cry. This is a very high production and the quality of the work on the sound design was in sharp contract to the rest of the piece. | When speaking with the sound designer, she apologized and suggested to refund the money paid. Because I’m a nice guy I’ve decided to give them another chance, this time explaining EXACTLY what I wanted and asked for this to be applied to just one scene. | The result was sub par and at this point I’ve asked for a refund. The company decided to still charge me for the “draft” that they prepared, despite the work being at a lower the student level, was not applied to the whole film, and only consistent of music tracks and no other elements, a job that would take no more than 2-3 hours (at most) to complete. I’ve agreed for a refund of £75 out of courtesy but they’ve one sidedly refunded the payment minus £150, the cost of a full “draft”. | I would highly recommend avoiding working with this company.

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Name: Blue Fox Productions Ltd

Country: United Kingdom

State: England

City: Brentford

Address: 40a High Street

Phone: 44 20 7112 8909

Website: www.blue-fox-productions.co.uk/