I called in on Tuesday, July 10, 2018 to get some advice on replacing some blinds in my house. I wanted to start off with one window and then see how it is and then order more if the quality was to my liking. I picked out a blind and was given a price. I told the sales representative, “Arthur”, that I would have to callback on Thursday to place the order because I was getting a check on Thursday and if it was posted immediately then I could place the order on Thursday. If the check was not going to post until Friday morning then I could not order the blind until Friday. “Arthur” said okay and I called him back three times. Once that afternoon to give him an update and once on his day off (Wednesday) and then I left a message for him on Thursday (July 12, 2018) to let him know that I received the check but it would not be posted until Friday morning. I NEVER got a return call from him on either message I left. I called back on Friday to place my order and he said that the price would not be honored on the Levolor blind that I oredered because the sale was off. I told him he NEVER advised me that a Friday order could not be accomadated. He said that he could replace the blinf we discussed (Levolor) with some off brand that he assured me was “as good”. I had never heard of the company in my life and I wanted what we discussed. “Arthur” got agitated and upset and treated my very shabbily on the phone because I would not accept the “Brand X” that he was trying to force on me. I honestly feel that he was using the “bait and switch” sales tactic and he never actually priced out or intended to sell me the name brand we discussed. I have tried on several ocaissions to reach anyone at the management level at Blinds.com to relate my experience and they refuse to call me. In their last email they even accused me of providing them with an invalid email address. They said they could not “validate” the email address. They have repeatedly asked me to provide an order number and I have repeatedly told them I NEVER was able to place an order because I was lied to but Blinds.com INSISTS that without an order number they cannot “investigate”. I have NEVER witnessed or even heard of anyone being trated as shabbily as I have been. All of this happened because their sales representative LIED INTENTIONALLY to me.
Country: United States
Address: 10255 Richmond Ave.