Black Rifle Coffee Company LLC is a Veteran owned Gourmet Coffee Company. They say they are founded on principals that make our Country great. Well great people do not rip off their customers which is what you did to me. On June 15th I placed an online order with them, order# 465990, for 2 bags of Sniper’s Hide coffee and 2 travel french press. I received a package from them approximately 2 weeks later with an enclosed packing slip saying that all 4 items were shipped when in fact all that was in the box was the coffee. I used their contact email and notified them of the problem. They never replied. I wrote to them 3 times, sent them pictures of the box, the contents, the packing slip to show them I never got the 2 Travel French Press. | Still not a word from them. Since I paid with Paypal I opened a dispute. After filing a dispute I did get an email from Ken who said that they tried to issue a refund to paypal but since there was an open dispute PayPal would not let them reimbirse me for the shorted items. | PayPal wanted them to issue a full refund. I told them I would notifiy PayPal that they had agreed to issue a refund for the shorted items ($99.95) and closed the dispute. I got suckered into that because once I closed the dispute I got no refund and again no answers to my emails. I called PayPal and advised them what Black Rifle Coffee Company had done and they told me that they would work directly with my bank to get my money refunded to me since the dispute got closed. Thank God for PayPal! | Shame on you Black Rifle Coffee Company! Shame on you for not standing behind the principals you state you believe in. Shame on you for suckering me into closing the dispute with PayPal saying you would issue the refund and then never doing so. I used to belong to your coffee club. Not any more. I cancelled the automatic shipments. I refuse to comtinue to do business with a company (or person) who rips off it’s customers. I have kept copies of all of the pictures and emails that were sent to me and the ones that I sent to you to document this incident. I want others to know what I went through only to be ripped off by you. | Buyers BEWARE!!!!
Name: Black Rifle Coffee Company
Country: United States
Address: 1144 S 500 W Salt Lake City