Best Western Review

Hi there i have a complaint. I was actually an employee of this hotel for a month like on the dot. And i dont think the way my situation was handled was right or fair. 1st- i was hired by the owner DIP SMITH and his head housekeeper was there too at the interveiw. Yes!! i got iot i started on July 4th. I loved it at first. Everyone was nice and good to me TONI trained me and was helping me learn everything.But i knew something wasnt right with her and the TIP system.My 1st 2 weeks there i didnt get a dime in tips but i realized i was the only one not getting any. I cought on to TONI going in rooms that were on my paper and doing a bunch of stuff in them. Then i started seeing her taking tips out of my rooms so of course the fun was over i knew she was stealing from the “new girl” and of course no one believed the “new GIrl”.So i started slowly telling the other housekeepers well im not the only one who knew something was up. But at the same time no one said anything because no one wants fired.Then i also noticed Mondays are her days off.TONI leaves a note on her cart for every monday stating “i want my tips from so and so rooms”. OK 1 she steals everyone elses tips. 2nd shes not thre doing anything on mondays other girls are how is it fair she gets to steal tips everyday and get tips on a day she is sitting at home???NO not right at all.So i started trying to get in my rooms before she did and one day i did and got a tip from almost every room, so i noticed that yea i was never getting tips because toni was beating me to them in my rooms! So by then i kinda told everyone by then what was going on and still no one else wanted to admit it. Toni must of heard what i was saying to everyone so on my next day at work August 3rd i went in and Toni flipped on me right away and said she was fireing me showed me a paper that she wrote all kinds of stuff on so she could fire me and that was that then!The paper wasnt true because they check our rooms and if i missed anything i went back through and did it right away and made sure everything was good, also even toni and tracey the ones there for years would even get the papers to go back and fix things. So again if i was doing stuff so wrong why didnt DIp or other staff sit me down and tell me or exsplain to me? And then why when they checked the rooms was i not told to fix it or sat down and talked to? i did nothing wrong TONI wanted me gone because i knew she was a thief and she made sure it happened. Something needs done about it. its not fair and not right. i was wrongfulthy fired over toni wanting to steal tips. Then after i left and went home i tried to call Dip and ask him how she can do that and stuff he was so rude barley let me talk or explain then said that its her choice he wasnt in it?? how is he not? its his place he is in charge not toni. Then once again when i went to pick up my pay check on August 4th i tried to talk to Dip again and he still flipped out on me and got rude when i tried to tell him i did nothing wrong that it was toni doing the stealing and stuff he pushed me out and told me to leave his hotel said i dont need to talk about his employees that way ok so what was i then chopped liver?? I AM NIT THE WRONG ONE TONI AND DIP ARE. and im not stopping untill everyone knows! I have 2 babies at home and i just feel so cheated i wasted my time and busted my butt trying to make money for my kids and it was fpr nothing! something needs done!


Name: Best Western

Country: United States

State: California

City: Susanville

Address: 2785 Main St

Phone: 530-257-4123


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