Complaint: Bought an HP laptop as a gift for an elderly family member , the unit wasn’t received until Dec 20 then had to be wrapped and reshipped to NJ . It arrived on Dec 27 and wasn’t set up till Jan 3-4 IT was plugged in for 2 weeks and on about the 12th she noticed the battery wasn’t charging nor was the power supplied by the adapter. Best Buy c.s. refused to replace the. Power adapter and quoted a 15 day policy , they said the entire unit needs to be sent to HP ! There is currently a 3 week waiting period for this. The Best Buy Store in East Brunswick NJ didn’t even want to look at it and told me send it to HP stating they would have to charge a diagnosis fee to check it out. This is totally crap , a new unit might fail but the retailer should stand behind it without inconveniencing the buyer. I’ve since disputed the charge on my best buy card and have no intention of paying it till they resolve this. I give best buy a zero rating for customer care.
Tags: Computer Dealers
Address: Nationwide USA