Complaint: I have had nothing but problems with geek squad at Best Buy in Joplin, MO. I have called 3 times for technical support, which I paid for, and have gotten nowhere. I took laptop in to store for, 40 mile roungtrip, because the people on the phone have no idea what they are doing. The Geek Squad took it and I listed the problems. They kept it 3 days and called and said it was fixed. Picked it up, came home and low and behold it was not fixed at all. I don’t believe they did anything to my computer to be honest. I looked at report they gave me after the so called repair and the geek squad dude that took it had not even bothered to write down all the issues. I had to call Geek Squad Tech and they worked on it for another two hours by remote in my home and they claimed it was all fixed too. It’s not. I spent over $600 on this computer and it does not work. They do not have a clue as to what they are doing in that store or on phone. I know there have been other complaints. I don’t know how they can charge for Geek Squad protection when they don’t know what they are doing. I don’t know how Best Buy justifies this. The staff for the most part are rude and childesh. They act like a bunch of teenagers that need a baby sitter. I will never buy anything from Best Buy in Joplin, MO again, or any other Best Buy.
Tags: Computer Service & Repair
Address: 3117 turkey creek blvd joplin, Missouri USA