B&B Suspension

B&B Suspension aka activesuspensionsystems.com Same or Better than OEM….NOT Bellaire Texas!!. B&B Suspension LLC aka activesuspensionsystems.com – Keith Bowers 4909 Jessamine Bellaire, TX 77401 – 832-651-7576 or 713-664-8276 – [email protected] (all info listed is from public posts by Mr Bowers)… I am posting for myself and my customer who is so upset ,not with me but with the product and customer service I received from Keith Bowers ,Sales, R&D, Technical Support.of B& B suspension. that I had to let others who may be less qualified or knowledgeable what to expect for your investment..Please know what to expect and be cautious.Sometimes cheap is not good thought our effort was well intended.Our reputation on the internet speaks volumes for our customer care and service values- google …. Central Florida Auto Repair. The customer,Deanna, came to my shop for a second opinion on her 03 lx470 with severe bounce that was diagnosed by dealer as a complete suspension rebuild;pump,accumulators,relay and flush at estimate cost over $5k. I am a state licensed repair shop with many credentials to my credit and a ASE master tech for 40 years and in business for 25 years;well qualified to diagnose and repair this vehicle. u200bWe diagnosed the issue to be just the accumulators and fluid flush and we always give customers options and explanations for the repair cost and expected results between these options. We quoted the Factory OE Lexus parts and B&B parts. I had called Keith prior to suggesting his parts to my customer so i could have first hand explanation and benefits of his accumulators over the OE Lexus parts. My business is legally responsible for the work and product we install on a car.Keith assured me these accumulators will function and last as long as the OE parts as long as proper procedures were followed.I installed the B&B Accumulators with no issues and system functions were operating as designed. Keith quotes…This exclusive design is believed to be more durable than the OEM unit. u200bThe vehicle came back in less than a year with suspension bounce and a upset customer.No work was done with system since it left our shop.We know because we install a safety seal on the reservoir cap to detect tampering.The front accumulators failed and the rear were weak..I called Kieth and he went off on the bad Lexus fluid and I need to do the tests,send pictures,ect…. before he would consider warranty replacement.We understand this from the DIY,but when a qualified shop is making claim,the issue should be given more credit as to the merits of claim.We have a customer who deserves an answer of when there car will be fixed.Nobody likes a come back. We did the tests as requested and called Keith.The we get that he KNOWS the OE fluid is crap and that’s what ruined the parts and yada yada on and on.I must say that Keith only hears his way and its hard to get a word in if you have the pleasure of talking to him.He instructed me to e mail him with the order number and he would try to look it up on his Yahoo account.I sent the requested e mail to him. 1 week and No reply and now I am in a position with my customer for a resolve .The vehicle is not safely derivable and I am legally bound to my contract of a 1 year parts and labor warranty as given by B&B suspension -http://activesuspens…s.com/ware.html I called and left numerous messages and left e mails. I am required by FL law ;but more importantly; I have a Moral Obligation to my customer and the hard earned money they spent and the Trust they put in me to correct the problem,even thought the product failed and B&B was neglecting their warranty terms.After 2 weeks with no contact from B&B; I had to go in search of the best deal i could find on the OE Lexus accumulators and installed them on the customers car. I sent a email and called Keith to tell him what i had to do to keep my customer satisfied; and was expecting him to act accordingly as a responsible business and I would send the accumulators back for a credit or refund whatever he could consider !Removed! fair compensation to me given his actions. Keith called and e mailed that he had family issues,was out of town,blah blah….my business still runs when i am not there and to me was just some more excuses and diversions. I have since read here the frustrations members/ owners have had and the loss of money and time. Keith does not liked to be questioned and likes to threaten legal actions based on his own terms…us.lexusowner…tors/?p=427212] Quote from Keith and B&B suspension web site… We will personally take your phone calls and respond to your emails with pleasure because happy customers mean a happy business.Sincerely,Keith E. Bowers, Managing Director I am sorry Keith, you had your chance to make it right with members here,and me as a business. I have supplied the facts and truths about my experience with B&B Suspension and I was more than patient as was my customer….I asked all the right questions but a warranty is only as good as its maker. DO NOT USE B&B SUSPENSION Buy from a brick and motor accountable business. respectfully, frank

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