We previously purchased a license from them, all was fine until we had to contact them via email with general questions regarding maintenance and support upgrades. | We had the PhraseExpress Standard license, and upgraded the manintenance/support on the license to continue receiving upgrades. | However, when we emailed for instructions on how to upgrade our existing license to the Pro version, we were told to purchase the Pro license in full and our previous order/license would be refunded. | So we did, when we emailed back for a refund confirmation number and email, we received rude and inappropriate responses from an unnammed representative. | As of yet, we are out the cost of the initial license $34.95 and the Pro license $124.95. | We had attempted to contact the merchant in which they processed their orders through Share-It (MyCommerce), but they have been no help and are clueless to the issue, and/or do not read all of the information provided in the emails sent to them regarding the issue. | We have contacted our bank and filed a chargeback and are awaiting the results. | This is a blatant case of fraud.
Name: Bartels Media GmbH
Address: Fleischstrasse 17