Ballard Service Review

This is a new auto repair shop in a building that had a previous auto repair shop that I use to do business with a couple of years ago. I stopped on October 9,2017 to ask for a oil change and a state inspection on my wife’s Toyota Tacoma 2001.He said bring it tomorrow at 11:00 a.m. I said I would drop off tonight and pick up tomorrow afternoon when I get off of work. | I called on Tuesday around 1:30 p.m. thinking it is after 11.00 a.m. and see what he found out. He said have not had time yet he would get back to me. I get a call at 4:00 p.m. and he says I need 2 lower ball joints on front of vehicle and a strap for gas tank. He said 65.00 for each ball joint and 89.00 for gas tank strap. I said when will you have it done we need the vehicle. Be done tomorrow. I said OK do the ball joint and strap and he said he would call tomorrow when it is done. | I said great! No call. I call before I leave work at 3:00 p.m. and he tells me they brought him the wrong parts and he would not get them until 4:00 to 4:30 p.m. and was busy tonight he works at the college and would not get it completed until Thursday. I said can I drive it because I need the vehicle. No it is apart and not possible. Again OK will pick up after I get home on Thursday. He calls on Thursday and says it is completed around 1:00 p.m. I said I will stop over and pay you around 3:45 p.m. and take the keys and pick it up later because my wife is busy and can not drive it home until later. | I go at 3:45 p.m. bill is 1099.25 I said what is all this.He put a drivers tie rod,Passenger tie rod,brake pads,drivers side calipers. I said what is all of this. He said well it needed it. Why did you not let me know. I would have taken it out of there in a second. The vehicle is a 2001. I WROTE HIM A CHECK AND WALKED OUT BEFORE i SAID SOMETHING OR DID SOMETHING I WOULD HAVE REGRETTED. I called him later and apologized but said How do you think that is right to do what you did? No reponse.


Name: Ballard Service

Country: United States

State: Pennsylvania

City: Clintonville

Address: P.O. Box 332

Phone: 814-385-6797


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