Complaint: I had Bakers Resurfacing glaze our cast iron bath tub. To be fair to them I will say that once done it looked brand new. He even went as far as to clean the drain hardware which also turned out like new. I was informed that it came with a five year warranty against defects and workmanship. It has been several years now and has started to blister and peel on the bottom and a few places on the sides. I contacted them and was quickly informed that there would be no warranty coverage. I sent the some pictures showing the blistering and peeling. I was informed that the peeling was in fact chips caused by u201ccustomer caused damageu201d. I asked how I could have caused chips. Their reply was, u201cI must have dropped something on itu201d. The only thing that has ever been dropped on it was a bar of soap or an occasional plastic shampoo bottle. Even if something had dropped on it how do you explain the blistering? After speaking with them twice they made it very clear that they would not honor any warranty. All I got was endless excuses as to why they were not going to honor their warranty. They even went as far as to say that I had not given them a copy of the invoice or invoice number. Of course I had not done so yet, I was starting the process with a phone call. When I asked if they would honor their warranty after I provide to them a copy, they just went back to the customer caused damage excuse (still not sure how I caused blistering). I calmly explained that I was going to make this post which infuriated them to the point they started sending me text messages cautioning me not to in a menacing manor stopping short of making physical threats (I still have them). I strongly encourage you to shop around for a larger company with a track record of honoring their warranty. This company has 6 reviews. 3 of which were years ago and 3 more recent. All of which were posted immediately after the resurfacing; none as a follow up a year or two later. There are many companies out there that do this type of work. Find someone else.
Tags: Bait & Switch, Bed & Bath, Con Artists, Home Improvements, Home Remodeling, Home Repairs
Address: 1210 Rustic Creek Dr Dayton, Ohio United States
Phone: (937) 331-8370