1. On July 5, 2017, our company took delivery of a new VM-1040E-1 Vertical Mill on our PO 044761, and the Vertical mill was professionally installed by licensed electrical contractors in Elgin, IL | 2. On October 10, 2017 we reported to Mark Bailey, by phone with confirmation by email, that the motor (Part# VM-M25C) had failed and that smoke was coming out of the motor. Mark Bailey requested that we send photos of the serial plates on the machine as well as a short video that documented that the motor was smoking. We complied with the request and sent same via email. | 3. We sent followup emails on October 11 and October 12 requesting delivery status of the motor. | 4. On October 12, 2017 we received an email from Mark Bailey stating that the warranty replacement motor would have a 4-8 week leadtime. | 5. We are a manufacturer of FDA registered medical devices and our business will suffer a financial hardship by having to wait 4-8 weeks to get our machine back up and running. | 6. The customer support is non-existent in this case and we have requested that Baileigh remove a motor from a machine in their stock, fly the motor in from their China supplier or pickup our machine and issue a full refund. | Desired Resolution: Prompt Motor Replacement or Refund on the Machine | Desired Outcome: The customer support is non-existent in this case and our vertical mill machining capability is now DOWN for 4-8 weeks. We have urgently requested that Baileigh promptly support our company and remove a motor from a machine in their stock or fly a motor in from their China supplier or pickup the machine and issue a full refund.
Name: Baileigh Industrial
Country: United States
Address: P.O. Box 531 1625 Dufek Drive