1. Had radio reception service in 2003 GMC Envoy | 2. B.B. Diagnosed the problem as the radio, quoted $450 to replace | 3. Ordered radio, installed, paid over $500, labor was charged at $290 per hour. | 4. Radio still had same issues, low undistinuishable sounds | 5. Tech checked and said now the speakers were bad. Originally they quoted $700 + to change all 4 speakers. | 6. I stated that they installed a new radio, I had $500 invested and that didn’t fix it. They took the stand that I was a part of the decision making process. My part was to agree to have them change the radio as they diagnosed it as bad, not my tech decicion. | 7. They quoted $100 per door to change speakers. I had priced the speakers on the GMC OEM website and they (4) were less than $90 totel for the complete set of 4. I agreed to only change out the 2 front door speakers as it was a 2003 car. | 8. When I arrived to have them installed, I suggested in good faith they should offer a few free oil changes as atonement because they installed anew %500 radio which I didn’t need. | 9. Service manager again brought up the point that I decided to change the radio and he already agreed to change the speakers for 1/2 the price at $50 per door. If he could offer oil changes he would need to up the service charge to $100 per door. I told him to install at $50 each. | 10. When I received the invoice he had indeed charged me the $50 per door = $100, BUT he charged me $133 per speaker = $266. This total service to buy and install 2 speakers should have been approximately $150 max but my bill was $366. | 11. Checking the radio on GMC OEM equipment web site the radio should have cost the dealer less than $100. This service was charged at $480. And the radio didn’t fix the issue so now I have spent a total of $746 where $150 would have covered the proper solution. | 12. The service manager is very clever stating that he would only charge 1/2 the normal labor to change the speakers, while way over charging for the 2 speakers themselves and very high hourly rate to change the radio. | 13. This is not the first pricing issue I have experienced with this dealorship.
Name: Bachman-Bernard Chevrolet Buick GMC Cadillac
Country: United States
Address: 3365 E Andrew Johnson Hwy