Complaint: I was called by an Avengate rep who told me he was a rep from a previous company that I contracted with for computer and security services. He asked me to allow him to take control of my computer because they were getting strong indications that my computer was being hacked into. Speaking to me telephonically he showed me a lot of stuff on my computer that I am ignorant of, and convinced me that I should not do any banking or financial dealings on my computer because hackers are just waiting to see me do so. He convinced me to pay $1,000 dollars for security software that would clean my computer and preclude hackers from getting into my computer ever and that they would also be available to me for any cmptr probs I may have. Today, I got a call from Avengate peronnel telling me the same story that convinced me to pay them 1,000.00. The peerson in control of my cmptr asked me to check with my online bank to make sure everything was ok. He assured me that he would make it so that he couold not see anything I was doing. Itold him I would rather check on my online accts after he released my cmpter and I would call him back. He did not press the issue, but he continued to feed me the feat that I have been or will shortly be hacked. I got perturbed that I was living out the same scenario that got me involved with Avengate in the first place. I protested that I paid 1,000 to be protected from hackers. He responded by saying I only paid for the basic security pkg. When I protested strongly – He hung up on me. Withing 5 minutes I got a call from a Kathy who hesitantly, when queried, said her last name was Jordon. Got the same story from her and that I would have to pay 283.00 or so to update the software I bought. I declined. I don’t trust these people. I did used their services a couple of time with great satisfaction. I thought I was getting what I paid for. I believe this company uses fear tactics to suck more money out of it’s clients, while at the same time doing a good job of taking care of your computer ills. They are very responsive to calls for their service.
Tags: Computer Software
Address: Nationwide USA