Avast Blakely Georgia

Complaint: AVAST Internet Security’s billing practices are nothing less than crooked. The product is okay and I probably would have continued it if they were not crooks. I let this go and continued the product because it is such a hassle to get it canceled. To start with they automatically bill your credit card. I never agree to this so if I agreed it must have been in very tiny print or really misleading. I was going to continue the product, just not the automatic payment process. I rec’d the email that my card would be billed, with directions on how to go online and cancel subscription. Okay, I thought well this is good. I will cancel the auto pay & just pay as I go, keeping the product. Then the horror begins. The site is set up so that it is virtually impossible to cancel a subscription. It will not take the info which they sent you themselves. Then it tells you your email is incorrect (the one they used to notify you). Okay, so just computer problems. I’ll just call the number given and cancel the substruction that way. NO YOU WON’T. Why they give the number is beyond my imagination because you cannot do anything by calling the number, support, payment, cancelation… NOTHING. They then explain how to go in and set up a a support ticket. After telling them you have done that many times, and it is not working — not taking your information, DAVID (or the name he gave) told me basically that that was too bad. I was told that I was doing it wrong. Good grief, how can you submit a ticket wrong? I work on/with computers everyday. Give me a break! I was then told again I must submit a ticket and “When the support techs ARE READY they will contact you.”” ( IF they even get the ticket they MIGHT

Tags: Computer Fraud

Address: AFTER the subscription has been charged.) I tried again to explain that the system was not working & my tickets were not going through

Website: the credit card representative was going to just post a note to the acct

Phone: and that I just wanted simply to handle it by phone. I asked if he could not do it

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Avast Blakely Georgia is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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