My U-verse DVR box ‘died’ one day. It had been on the fritz a few days and after phoning customer service, was declared ‘dead’. A new one would be delivered the following day by a technician and, indeed, was. Two months later on my paperless bill I noticed a fee for $55 for ‘labor’ to replace their dead equipment. I already pay monthly fees for the privilege of using their equipment and shouldn’t be charged for its replacement. Upon explaining this to customer service, she agreed to remove the charge but could not explain what I could have/should have done to avoid this charge. e.g. a ‘drop off’ location (there is not one). She was meek and just apologized for the charge and said she would take it off. This scam charge along with paperless billing is nearly perfect as they hope customers don’t read them to find out about their scam charges. It’s AT&T’s equipment. They shouldn’t charge to repair/replace their equipment.