AT&T U-Verse – AT&T U-verse When DVR box ‘died’, I…

My U-verse DVR box ‘died’ one day. It had been on the fritz a few days and after phoning customer service, was declared ‘dead’. A new one would be delivered the following day by a technician and, indeed, was. Two months later on my paperless bill I noticed a fee for $55 for ‘labor’ to replace their dead equipment. I already pay monthly fees for the privilege of using their equipment and shouldn’t be charged for its replacement. Upon explaining this to customer service, she agreed to remove the charge but could not explain what I could have/should have done to avoid this charge. e.g. a ‘drop off’ location (there is not one). She was meek and just apologized for the charge and said she would take it off. This scam charge along with paperless billing is nearly perfect as they hope customers don’t read them to find out about their scam charges. It’s AT&T’s equipment. They shouldn’t charge to repair/replace their equipment.

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Yes it is. Based on the user review published on Beware.org, it is strongly advised to avoid AT&T U-Verse – AT&T U-verse When DVR box ‘died’, I called cust. service. A service call was scheduled to replace box. I was charged $55 for the replacement of the in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from AT&T U-Verse – AT&T U-verse When DVR box ‘died’, I called cust. service. A service call was scheduled to replace box. I was charged $55 for the replacement of the. Lack of accountability is a major factor in determining trust.
AT&T U-Verse – AT&T U-verse When DVR box ‘died’, I called cust. service. A service call was scheduled to replace box. I was charged $55 for the replacement of the is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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