at&t san jose California

Complaint: I just retired,bought a rv,a computer and a smartphone.I was new at surfing the web and did not know about free wifi at the time.I went to at&t for help and they talked of this great plan that I could use my smartphone for a hotspot.Ten gigabits.for only $75 dollars.I signed up. After surfing the web and learning how to use my computer I keep getting text notices from at&t that I was over my ten gb limit.I have a data usage graph on my phone and it showed I was not,so I did not take a big notice.About a week later I went on line to check my bank account and notice $500 dollars missing from my account,yes did give them access to my account for monthly auto payment of $75 dollars and increast my streaming at $15 for extra one gigabit,but when I found out it was $500 dollars I went to store to show them I was over charged and got nothing but confusing storys from three different people and left confused. The next month I very closely watched my data usage, keep it low and learned and started using free wifi at various places.Well I got another $500 dollar phone bill.went to at&t local store to complain,got to run around.Demanded to talk to many and ask for copy of phone bill and proof of charges, manager stated the store does not have it, called custermer service and they stated it would be a month before they could send it,telling me some tall tale why.I demanded the local store manager to take me off auto payment and they did on the smartablet,thats the same thing they did last month when I went in and told them to limit my data streaming,so I demanded a paper with the managers autogragh on for proof.Well after all my complaining at&t refunded me $42 dollars out of $1000 dollars they ripped me off for throttling data at fast speeds. terry,san jose,ca.

Tags: Internet Services

Address: 904 blossom hill rd. san jose, Colorado USA


Phone: 408-574-3860

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