Complaint: AT&T Advertising Solutions sales representative contacted my trying to get me to do some advertising online. I told him that I would like to see a written contract before agreeing to the advertising and he said that he would email it to me. I did not ever receive a written agreement. About a month later I received the first bill. At this point my secretary called and said that we had not agreed to any advertising and asked them to cancel it. The person that she spoke to said that I had given them verbal authorization to do the advertising. The next month and three months more we continued to receive bills for each month and a past due amount. we contacted the billing dept and told them again that we did not want the service and that we had not agreed to it to begin with. Each time they countered and said that I agreed to it. At this point I called in and demanded that they cancel the service and send me a copy of the written agreement. They canceled the service but they did not send me a written copy of anything. They are still trying to collect for five months worth of service they claim to have provided. We did not receive a single call from anyone that said they saw the listing these people were supposedly providing for us. The matter has now been turned over to a collection agency and they are threatening to add additional fees, negative credit reporting, and court action. I would be very interested in talking to anyone who has had a similiar experience.
Tags: Internet Services
Address: Nationwide USA