Quoted $587 for 5 hours of moving costs. Once the truck was filled, they demanded additional $800 for services I did not approve. First of all, after 3 confirmation phone calls that the job started at 8 am, the movers did not show until 11:30 a.m. Secondly, they demanded the $587 quoted price be paid to them in CASH before they’d even begin working. While I ran to the ATM to get the money, they re-taped all of my boxes and wrapped my couch and beds and proceeded to charge me for it. Even though they had not sought out authorization to do so. They tacked on an additional $275 because my couch was considered by them to be a “bulky item.” The couch is a regular sized couch which is probably smaller than most couches. | They were also aware that I had a couch when they quoted me my estimate. So, that “bulky” item fee should have been tacked on up front, if it’s a regular thing to consider a normal couch “bulky.” When he had me sign the contract, he covered part of it by folding it in half. I proceeded to give them the additional $800 they were now charging me for tape and bubble wrap, (which I had not approved). They insisted I pay that in CASH or they would leave the premises with all of my belongings in their truck! I paid them the money because I was afraid of them driving off. Complete and total threats and extortion. Once we left, they went the wrong way. The truck then took off with my money and my things. | If I hadn’t caught up to it and followed it, I’m not sure they would have ever delivered. The man I dealt with was called Eddie. Although, I am not sure that is his real name, to be honest. He threw a temper tantrum in my house, in front of my 6 year old and elderly parents, because we merely asked him why the additional charges weren’t discussed and disclosed PRIOR to them taking it upon themselves to use all of the extra packing material. This day was one of the worst days of my life. And this company not only bait and switched on me by estimating $587, but charging me $1387 in the end; but they threatened me and got the money by pure extortion. This company needs to be investigated and shut down. | I am seeking that this company refund me for use of packing material that was put on my boxes and furniture PRIOR to any approval (the tape and the mattress covers) AND a refund for the bulky item fee, since they were aware of the couch when they quoted me the estimate. I also want a refund for the steps charge (for every seven steps they charged $75), since THAT should have been part of the estimate, considering they were made fully aware that the move was to be delivered to a second floor. I am, in total, requesting $800 back. They STOLE this money from me under complete duress and extortion. The things they charged me for were either NOT APPROVED services AND items they were well aware of when they gave me my estimate (of which I have a copy). | Your case will be reviewed by a complaint specialist at Better Business Bureau to ensure that the issues contained in your complaint are able to be handled by BBB and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
Name: Atlantic Moving Service Florida, LLC.
Country: United States
City: Hallandale Beach
Address: 1025 E Hallandale Beach Blvd