I bought three appliances from appliancesconnection.com for $2,504 Minus $100 rebate).. I could have purchased the same appliances from another website for $150 less without the rebate. I chose appliancesconnection.com because they listed the product "in-stock" not "back order". After the order was placed, i received about two emails a week, extending the delivery date. Then they wanted to do a split shipment. I told them that i wanted all appliances delivered at same time because i was hiring someone to install them and only wanted to pay for one trip. | I got tired of waiting for delivery and called to cancel order. The customer service person told me since i waited so long, they would give all my appliances a 10 year major component warranty. I told them that i would agree and wait. After two more emails postponing the delivery, i called them to cancel order. The person to me to hold on, he returned to the phone 3 minutes later to tell me that my last appliance just arrived and they would be shipping "today". At this point, they charged my credit card and per their terms and conditions, i would be charged penalties for cancellation. I received a delivery notice from the shipping company saying they had two items. I emailed back and forth only to find out the third item was still on back order. They lied to me so that they could bill me and i would not be able to cancel. The product arrived and the stove That was on back order the longest) was damaged. The top of the box was caved in and bottom corner of the stove had a crushed area. We inspected and found a dent across back and on the bottom front corner. We refused the item but kept the other two, per the instructions of appliancesconnection. After several emails and promises from ac, i was told that would give me $75 credit to keep accept damaged stove with a three year parts and labor warranty and damage repaired by whirlpool technician. I agreed to this, reluctantly. After another two weeks passed, i got a email stating that they refunded the stove. When i called them, i said i wanted to get a replacement, not a refund. They told me that they credit my account $666 but the new stove would cost $743 Although their website lists the price at $699). When i purchased the three appliance, i got a discount of $77 for the bundle. When they refunded my money, the deducted the $77, as if it was my fault. Also, the 10 year major component warranty, never happened. | I tried to get legal name and process address from the company. I got a email from a man from their legal department named richard "rick" pharoahi stating that i got a refund. I called the company to get their legal information and was transferred to "rick". He told me that he would not provide me with any information. When i asked his name, he said "jonathan". I asked if he was just trying to confuse the situation and he said "yes". | I would run from this company. They are selling damaged appliances as new. Even my refrigerator was not in a box when it arrived. It was wrapped in plastic as if it was a previous return. The doors seem racked and do not align properly.
Name: AppliancesConnectionDiscounters, Inc.
Country: United States
State: New York
Address: 10720 Avenue D