Appliance Factory & Mattress Kingdom Review

Be extremely careful buying from these people. We bought a new washer and dryer set from them. They said we came on a great day because there was a one day moving sale going on. We looked at a less expensive set but they kept nudging us towards an expensive set. The salesman told us that during the one day sale, if we bought the more expensive set, we would get 2 pedestals for free. We finally decided to splurge on the basis of his assurances that this was an excellent deal. When they delivered the set, the pedestals were not brought. The washer was defective as well. They took the washer back and we called about the pedestals. We were told that IF we were supposed to get them, they would be with the replacement washer when it was delivered. Needless to say, they were not. After a series of phone calls, we were told that they couldn’t find confirmation that a sale for free pedestals was offered that day. We’ve been given the runaround repeatedly. They were going to talk to a supervisor and call us back. We’ve heard nothing, and they promised to get back to us over a week ago. It should be noted that our paid invoice lists 2 free items that we did not receive in any form. We will be reporting their bad business practices to the BBB and will never shop their again.

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