Andrew Chevrolet’s motto is “Customer Service is our Passion” I am writing this complaint to tell you that I, the customer, was treated with disrespect and the service provided down right stunk. Let me explain in more detail on what happened: I asked Andrew’s employees not to waste my time but guess what: that’s exactly what happened. | I brought in my 99 Ford Taurus Wagon to sell, which I was contacted by Shane Michael’s on the phone to bring in to sell. I want to set the record straight that I knew that I was not going to get much for the car. I understand the dealership needs to make money. I came to your dealership and I sat down with Abraham for about 15 min. we talked about every feature or flaw the vehicle has, in order to input it on Auto Trader.com. We went outside and inspected every inch of the vehicle. The offer auto trader gave Abraham on the computer was $524. He then asked me what kind of car am I looking at buying? I explained that unfortunately at this moment I cannot buy nor can I afford to buy a vehicle, just for NOW. After I explained I wasn’t in the market to buy a car at the MOMENT, the sales manager took the car for a 2 min drive and within seconds after he returned, I basically was pushed away with no offer. I understand that’s business, you need to make money, however the vibe I got was there will be some kind of offer and I explained on the phone before I came in I am just selling, not looking to buy at the moment. Then before I was told there was no offer, I was told that it needed a new muffler system, when I specifically told Abraham some bolts needed to be tightened. In fact Abraham looked under the car and witnessed the bolts loose and that the muffler was just replaced and had no rust, but according to Andrew Chevrolet I needed a whole NEW Muffler System. Shows me how smart they are!!!! I tried 3 times to contact in an email all the managers and the contact system on Andrew Chevy’s website, but no response. Except I did get a response from Dennis Kendall. He said in an email the dealership is closed at the moment, this was a Thursday at 7:41am, but he would contact me the next day to talk to me about my issue. I sent him 2 emails telling him I was waiting for his response, but NO RESPONSE AT ALL! Honestly, I would of been satisfied with an apology…That is IT…just an apology!!!! In the beginning, I was really considering coming later to buy a car because I thought I was going to be treated better. I WAS pretty impressed by what I heard when I got contacted on Saturday, thinking this might be the place to do business now and in the future. Well, that thought is currently out the door on the freeway going 100 mph away from Andrew Chevrolet. Ultimately, I believe that: because I was not interested in trading that I was not worth their time. Which fine I get it, there is not much money to be made on the car I was interested in selling, but I specifically asked when I arrived, please do not waste my time and don’t lead me on to think there is a chance just to get me there to try to get me to buy a car. I also explained on the phone I live 30 min away, I could have been told on the phone your chances are slim, so ultimately you will be taking a chance that it is a no. This was not the case, I was led on to think I was going to get a offer no matter what, even if it was 20 dollars. Let me ask this: How would you feel if I came in your dealership acted like I want to buy a car, make the employees work for hours, requesting and having them looking for a very specific car for me. Then at the last minute, say nope not interested. Unfortunately, this probably happens often but this doesn’t give the right to do it to others. | Andrew’s motto is customer service and your company failed miserably. I hope this is also a lesson to improve your business and customer service, because it is said that customer satisfaction is their #1 priority. If this is true and not a gimmick, PROVE IT!!!. The no response from the dealership is starting to prove that no one wants to apologize because of ego or whatever it might be or maybe cowards are among Andrew Chevrolet. Just a thought until proven otherwise.
Name: Andrew Chevrolet
Country: United States
Address: 1500 W Silver Spring Dr