Home Depot had a rep in the store advertising their service with ARS (Resue Rooter) for AC unites. I signed up for the company to come out and service my unit in my home. I purchased a brand new unit on 3/30/16. So in 2017 (not sure what month May/June) came home from a trip to my AC complete out. | Called ARS and they sent someone out who looked at the unit stated couldn’t work on unit as it was after dark. Came the next morning stating the tech who installed unit didn’t put the lines on correct. I paid that day a little under $200 for unit to be fixed. In 2018 unit went stop working again and ARS came out and charged me again $181 for unit in my attic froze. | I took out the service plan $14 a month on that date it was repaired. Now we’re in 2019 and AC is out again and tech who came out on 5/7/19 told me it would be $337 to fix unit as I declined to have work done to my unit in 2018 and I 2 units low from leaking problem and I’m out of warranty now. | I’ve called to speak with a manager 3 times (with Laura, Kristen) and still no mananger has called me back. My unit is paid for in full and I’m having to pay every year for something that was damaged when they installed it. I can’t get a manager to call me back about this issues. | I’ve called the company 4 times and keep getting told they’re sending emails to all the upper manager for someone to call me back. My last call was told the manger by the name of Kalev will call me back. Automatic system states will make it right or refund you a portion of your money back.
Name: American Residential Services, LLC.
Country: United States
Address: 965 Ridge Lake Blvd, Suite 201