April 5, 2018 I financed a sectional and a queen bed. April 6, 2018 I asked to have it delivered. Delivery was $95, just to get it delivered, once they got there no furniture was set up. All they did was drop it of in a box and leave, so I’m not sure what I paid them for. As we set up the furniture, two of the legs (one leg on each sectional) did not screw in properly, it was malfunction, the screw inside the sofa itself was a different size from the others. | My bed railing doesn’t even touch the floor so I have no support under my bed. I was told I didn’t need a box spring for the bed that was sold to me which was a lie. I called the exact same day and told them what the problem was. The woman who sold it to me said she would call me back tomorrow after speaking with her manager. She never called me, so I called back the next day before closing and she acted like she doesn’t remember anything we discussed the day before. | Gave me the same answer about speaking to her manager again, she called back and told me to email pictures. I emailed them shortly after our conversation. I never heard back from them. Meanwhile this has already been a week and I am speaking with the finance company about what is going on with the furniture. Fast forward to a month later; The finance people (even two different supervisors, along with other employees) have reached out numerous times (calls, email, text) to the furniture place, sometimes they get ignored and when they finally reach someone they either act like they don’t know what going on or get told the same lie they’re telling us. | We went into the actual store today (May 3, 2018) and spoke with a manager. Once again we was told that they would switch out a whole new sectional that will be delivered the same day. Once again no one showed up and we was not contacted at all. We called them before closing and was told that it takes awhile for the delivery to come, which unfortunately they never showed up. So I have yet to receive anything from these people. | I have ask numerous times to give me a discount or take the furniture back because I don’t want this on my credit but basically the way the contract is set up and with a manager basically laughing in my face I was told the broken furniture is not the store problem anymore once we purchased it. So really they could care less about the piece of crap they sold me.
Name: American Freight Furniture and Mattress
Country: United States
Address: 2240 Commerce Point Dr