American Express Review

I purchased a laptop from System 76, and charged the purchase on an American Express Credit card. This laptop had a one year warranty, and a no obligation return policy if returned within the first 30 days. The laptop was purchased with the understanding that Debian Linux was supported. | Within the first 30 days, I contacted System 76 to advise them the laptop wasn’t usable due to a hypersentive touch pad problem. After installing Debian Linux, the touchpad problem greatly improved, but the keyboard lights wouldn’t shut off, and the screen became very dim. At this point System 76 advised they would upload drivers to the Debian repository to fix the problem. A few months later, System 76 uploaded Ubuntu drivers to the Debian repository, and only changed the names of the files to .deb As a result, I was the victim of a fraud. | Six months later System 76 sent correspondence advising they would not be able to support Debian, and had no plans to in the future. Additionally they were not able to fix the hypersensitive touchpad problem. At this point I requested System 76 to exchange the laptop for one that didn’t have a Cleavo motherboard, and they refused. However, they did have one, and had announced in earlier months they were going to start making their own motherboards. I asked for a refund, and System 76 indicated I should have returned the laptop within the first 30 days. | A dispute was filed with American express on no less than 4 times, and in each instance American Express closed the dispute within 48 hours citing the laptop should have been returned within the first 30 days. At no time was there any mention of coverage under the one year warranty that came with the System 76 laptop. I then filed a claim with the American Express Extended Warranty program on no less than four occasions, and American Express conveniently said the claim was not received. However, they did admit they had all the documents from the earlier disputes filed with them. | In October 2019, I instructed American Express to close my account and they refused. Additionally I refused to give them any more money, and stopped paying them after October 2019. American Express inflated the charges, failed to honor the dispute under the Consumer Protection Act, and then turned the matter into collection agency called Global Solutions LLC. Subsequent attempts at filing a complaint against them with their regulator the NY Federal Reserve were to no avail, and a guy by the name of Kevin Stiroh refused to respond. His boss John Wiliams, President and CEO also failed to respond. | This is a bad company, and I advise anyone to stay away from them. They sell prestige, but underneath that prestige is nothing — no service, dishonoring of contracts, no dispute rights. You have no protection at all as a consumer if you charge something on your American Express card, and their are other institutions that can do a better job


Name: American Express

Country: United States

State: New York

City: New York

Address: 200 Vesey Street

Phone: 212-640-2000


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