Today 9/14/2019 called 1-800-222-4357 at 149 pm regarding a flat tire I needed changed said I was in the curbside delivery spot B738 at the HEB Parking Garage at 5106 Bissonnet in Bellaire TX. Told the lady there were Signs on the parking structure to clearly indicate curbside delivery is inside the structure and there are signs also within the structure pointing to the location. Explained this to the lady who took my request. She said she would send the notes. | Then she said United would be the provider and I requested another since these people from 2 years ago did not show up. At 157 pm I received a text message that AAA svc would be in 55 minutes. That would have been 2:52 pm. | Well, while we were waiting a person changed the tire and so by 236 pm had a spare tire on my car. Then called the 1-800-222-4357 number and pressed 1 which cancels the service. Went home and unpacked my groceries when a person at 3:22 pm called. This 3:22 pm is more than 30 min after 55 min timeline From my experience the aaa-texas is now only a revenue collection card and no longer offers any service. I am canceling my membership of 37 years.
Name: American Automobile Association, Inc.
Country: United States