Amana Review

I purchased a washing machine from Amana on 12/10/19 and it died on 3/6/19 – I had a Whirlpool certified repair person out and he said that the circuit board on the washer was broken and it would cost $369 for the part and then $65 an hour to repair the mother board – since the washer cost $398 I chose to buy a new washer and work with Amana on the warranty issue after I recieved the new washer. I made sure to make note of the Model and Serial number for future use. | After my new washer was delivered, I contacted Amana and spoke to an extremely rude customer service represenative who stated that Amana would only cover repairs on the washer, not a refund. This didn’t seem correct to me so I sent an email to the company and recieved a form letter back, so I filed a BBB report. I very quickly got an email regarding my issue and explained to the company that I had the delivery information for the washer, the serial and model number, and the information regarding the service call stating that the washer was essentially unrepairable and expected a refund for a defective product. | After several emails back and forth Amana agreed to refund the service call, but stated that they needed the actual washer to issue a refund. Of course, at this point the washer had been hauled away by Lowes when they delivered my new washer. I asked for a reason for this policy and was simply told that was the policy. This did not make me very happy as it implies that I am lying to the company about all the other facts of the situation, which is not the case. I chose to leave the BBB report open and continue to let people know that Amana does not stand behind their warranty and not to purchace items from their company. | At this point I would just like a refund for a defective product – I still fail to see why this is an issue for Amana. I am considering filing a small claims suit but have not made a choice about that action yet.

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Name: Amana

Country: United States

State: Michigan

City: Benton Harbor

Address: 553 Benson Road

Phone: (866) 616-2664

Website: www.amana.com

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