Alpha Knife Supply Review

I was referred to Alpha Knife Supply when I started my knife manufacturing business. I saw that their prices were awesome and they had a good system for shipping their products. I purchased about $2,000 in knife supplies across multiple orders in just a week or two. This included metal, knife handle material, and other knife manufacturing products. | I also wrote Alpha Knife Supply to introduce myself and let them know I’d be a faithful customer going forward. | At first everything was great. Then what seemed too good to be true started to become the worst experience I have ever had. | I purchased all of a certain metal they had in stock on their website. I called to see if they had more of the same metal. They stated that they did and I spoke to Jessica about purchasing what they had left. Jessica stated they would get back to me with a figure and seemed excited by my request. | In the meantime I needed to purchase wider material and I went to their site to place another order. I noticed the metal had doubled in price. I thought this might be a mistake, so I called Jessica back and she stated she had told me the price was going up and that I had purchased some they had lowered the price on before. | There was no mention of a sale on what I bought but I understand this is their business and they are allowed to control prices however they want. I did ask if they raised their prices because they knew I was interested in the metal. | Apparently this question offended the owner Chuck and Alpha Knife Supply suspended 3 of my orders and demanded that if I wanted my materials shipped I needed to send a wire transfer for the entire amount. | At this point I had around $400 in supplies and knowing I would have to pay a $30 wire fee I added more to my order which Jessica was happy to assist me with. My order came to $866.16 | I explained to Jessica I did not mean to offend Chuck and going forward if the wires would save them money I would try to order at least $600 to account for the wire fee. Alpha said they would give me a 5% discount but all my orders had to be paid in wire transfer now. This is okay if every time I order my orders are $600 or more. That would make up for the $30 wire fee. | I asked Jessica if I placed smaller orders if they would allow me to pay by credit as usual through their web site. She stated Chuck was upset and sending wires would restore the relationship. | I needed to place an order for $54 in materials and could not reach Alpha to discuss my purchase. With customer orders to fulfill I went ahead and placed the order. The same night my order was cancelled. I tried calling them in the morning and they did not answer my call. I emailed Chuck directly who stated my business with Alpha has been terminated and they will no longer work with me. | I am a veteran business owner, a Christian man and I run a non-profit along with a high end knife manufacturing business. I donate a lot of time to helping others, even helping others grow their knife businesses. In my 20 + years of successful business relationships I have not had one sour situation until I dealt with Alpha Knife Supply. | We live in a day and age where everything is being sent to China for manufacturing. It is companies like Alpha Knife Supply that cause others to have to look elsewhere. | We need more Americans that are willing to give good service, be respectful, and for crying out loud have some thicker skin. To be treated this way for simply asking a question is childish. I have already found other suppliers at even better prices. It took me a week to find them, but they exist. I would caution anyone who thinks about working with Alpha Knife Supply. I don’t think they will last much longer if they continue to treat others the way they treated me.

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Name: Alpha Knife Supply

Country: United States

State: Utah

City: Cedar

Address: 646 South Main #170

Phone: 425-868-5880

Website: www.alphaknifesupply.com

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