TERRIBLE COMPANY! I ordered a small ring on line from Allurez 3/13/17 for $400. When I got the ring, it was not what I thought it was , so I contacted Allurez to return. I spoke to a woman who assured me that they could create the ring I wanted (to match another ring) and so I sent her a photo of my ring and the details (diamonds and pink sapphires). They then quoted me $690 to duplicate my ring, and I then paid the difference to “upgrade” to the new ring on 3/20/17. I received the ring sometime in May and gave it as a gift to my sister. Within 2 months one of the stones fell out. I contacted Allurez on 6/29 to see how to get the ring repaired? I was instructed to ship it back to them, which I did on 6/30/17. The repaired ring was delivered to me on 8/6/17 and I gave the gift back to my sister. Two days later, another stone fell out! She was very upset and then took her ring to a local jeweler. The jeweler inspected it and said it was a poor design and that all of the stones were loose and it was only a matter of time before they all fell out. The local jeweler recommended either a refund or that the ring should completely be re-made. I contacted Allurez immediately. They agreed to completely make a new ring. | I got the new (supposedly re-made) ring on 9/8/17. My sister had it re-inspected . Jeweler told her that he didn’t think it was a re-made ring, and that 4 of the remaining stones were loose! I contacted Allurez and asked for a refund. I was then told it was a custom order and non-refundable … even if it was defective! On top of all that, the credit card I used is only used for on-line purchases to avoid compromising my primary card. I only used this card TWICE in all of 2017, and both charges were made at Allurez. Since October 1st, I have been getting fraudulent charges. Seems that this credit card number is being used by somebody in New York for LYFT rides. I live in northern California and haven’t been to New York in years….



Country: United States

State: New York

City: New York

Address: 36 West 47th Street

Phone: 1-800-554-3509


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