I responded to a direct mailer I received in the mail for a VA debt consolidation refinance. I called the number and it was answered by a fast talking Salesman that wasn’t a very good listener and I grew weary in the beginning because my ears started to hurt after a few minutes on the phone. I finally got to speak so I can tell the gentleman what I was trying to accomplish by refinancing into a VA loan to pay off some debt with high monthly payments. I have a tough time trying to survive on my VA pension so I was very interested in the 3.75% interest rate a full percentage lower and the amount of debt I can pay off with the equity in my homesaving me 900 monthly. The loan salesman told me to send me all my documents and VA cert which I did diligently. The loan salesman told me it woould take about 3 to 4 weeks to close. I was charged a $500 appraisal fee upfront. Mind you I estimated my home to be 425,000 range, when appraisal was finished, I didn’t hear anything for a week after the appraisal. I called the salesman back and he said he didn’t get anything back from the appraisal company but he will look into it. He called me the next day and said the appraisal was a little short, I asked how short? He said 415k I said ok not bad so are we still moving forward? He said yes but 3.75% was not available because of the pricing structure but he said we can pay off all your debt. I said ok so what’s the rate I was expecting maybe 1/8 higher, he blurted out %4.125. I said buddy how is that possible?? He went on and on about don’t focus on the rate we are still saving you $800. I said bull s**t not only are you a liar and a crook you are taking advantage of a veteran that fought hard for his country while you were sitting on your a** scamming people. The gentleman got very arrogant and defensive and I can smell the B.S. and nervous sweat coming through the phone. I asked him for his manager contact because I know I wasn’t getting anywhere with this man. I asked for a manager and I was transferred to another office, I was told the manager was on vacation and wouldn’t be back till the following week. I asked if I could talk to someone else, I was put on the phone with another extremely fast talking guy with a thick Philadelphia accent and he sounded like he was on something. I told him about my complaint and he said sorry that’s how it works and listen buddy think of dollars not rate spiel. I immediatley asked for my money refundned for the appraisal he said he would look into it. Weeks went by no return phone calls after numerous messages from me demanding my money back because of their lying and bait and switch tactics. I may be a vet but dosen’t make me stupid about shady business practices. I reported them to the dept of banking and it’s an ongoing case wish me luck. I hope this is read by as many people as possible thinking about getting in mbed with these crooks! They should call it I lied mortgage.
Name: Allied Mortgage Group
Country: United States
City: Bala Cynwyd
Address: 225 E City Ave Suite 102