This dealership is a fraud. On Feb 25 2015 they sold us a Certified Pre Owned 2014 Ford expedition that they brought over from their sister dealership All American Ford of Paramus. Our salesman was Steve Martino, we walked out the dealership with peace of mind that the car was a CPO and had powertrain warranty till 100K miles if anything major was to go wrong, boy were we wrong. A week a half ago with 83k miles on the car the engine started making a knocking noise, we took it to a ford dealer in south jersey who told us that the car needs a new engine and we would need to pay for it as there was no Certified Pre Owned warranty on the car. We were dumbfounded and called Ford North America who told us that the CPO warranty was cancelled by the dealership after the car was sold to us and there was no longer any CPO warranty on the car. They advised us to take the car to the selling dealer. | We took the car to All American Ford asking for answers as we had the paperwork showing the car was CPO when they sold it to us. After keeping the car for a week and Steve called me to tell us since we had livery plates on the car the CPO has been cancelled, we called Ford North America again and were told by John the Certified Pre Owned Manager at Ford North America that livery plates do not effect the Certified Pre Owned status of the car and his records show the CPO warranty cancelled by All American Ford after it was sold to us. I called Steve back with the information given to me by Ford North America who backtracked on his previous statement and transferred me to Joe Fischer the General Manager. Mr Fischer was very hostile on the phone and kept asking for oil change receipts from a ford dealership, when I asked him a simple question if my car was CPO he refused to answer me and after getting loud at me hung up the phone on me telling me I can do whatever i want as there is no proof that the car was sold as CPO, whereas there actually is. A couple of hours later Mr Allen from the service department called me and told me the car was not CPO and he could offer me a discounted price of 8 thousand dollars to install a new engine. The is pathetic from a dealer that claims to be one of the biggest ford dealers in north new jersey. Not only did they commit a fraud by selling a non CPO car to us as a CPO but are refusing to take responsibility and to rub salt on our wounds asking for another 8 thousand dollars to fix the car which should already have been in warranty. Needless to say we have all the proof and paperwork and we will be taking this up with our lawyer, the department of consumer affairs, Ford North America and better business bureau as nobody deserves to be cheated like these by dealers like All American Ford. Buyers be extremely beware!!
Name: All American Ford of Hackensack
Country: United States
State: New Jersey
Address: 520 River Street Hackensack